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FAQ

Common Questions, Warranty & Policies

Here you will find the answers to questions, general information and pointers to where to find what you are looking for.

= Yes we do ship world wide =

- - Free postal shipping for all orders over US$20 (courier upgrades are available) - - 

 Check The Christmas Shipping Deadlines HERE

Click on the questions to show or hide the answers

Payment Options & Security

What payment methods can I use.?

We accept most payment methods via two well known and highly secure payment gateways, eWay and Pay Pal.
- For Visa and Mastercard choose the standard credit card payment option.
- New Zealand Visa and Mastercard users. Choose the New Zealand credit card holder option.
- For Amex, Diners, JCB and just about every other card choose the Pal Pal credit card option.
(You don't need to have a Pay Pal account or log into Pay Pal to pay by credit card via their gateway.  Just choose the "Pay By Credit Card Instead" option at the bottom of the Pay Pal Login window)
- Pay Pal Account. If you have a Pay Pal account also choose the Pay Pal option.
- Bank transfer or internet banking direct to our account, choose the bank transfer option.

We do not accept Western Union, checks, bitcoin (or bit. anything else) or COD 

We do not do Lay By

Is your shopping cart secure?

Yes absolutely. We use a highly secure and PCI compliant system hosted by Shopify who are one of the biggest providers of shopping cart services in the world.
In addition credit card payments are processed via high security gateways at eWay and Pay Pal so even we don't get to see your card details or personal info, its all done directly with your card company.

What happens if my payment won't go through?

There can be a number of reasons for this so contact us and we will help sort it out for you.
For New Zealand credit card users we have a special payment portal so look for the payment option just for you.
Contact Heather for assistance at heather@boneart.co.nz

How do I use my secret discount code or gift card code?

From time to time we offer special discount codes to our Facebook followers and/or our newsletter subscribers.

Use the links at the bottom of this page to join our semi regular newsletter and/or follow us on Facebook

Using my discount code or gift card code?

- Its really easy, after you have finished adding items you want to your cart click on the "Checkout" button.
- Enter your discount code in the box at the top right of the checkout window
(if you are using a mobile device you may have to click on the "Show Order Summary" link to see the discount code box)
- Click the "Apply" button and you you will now see the discount.

Shipping:

--- Christmas Shipping Deadlines ---

We are in New Zealand way down here in the South Pacific Ocean so stuff can take a while to get to the USA, Europe and UK over the Christmas period.
Unlike many online retailers who conveniently won't mention the Christmas mail slowdowns, we don't want you disappointed by unexpected delays so we give you the estimated Christmas delivery cutoff dates in our shipping info and even in our cart.
For our shop hours and the cutoff dates for the various regions and delivery methods go to the Christmas Delivery page HERE

What are the shipping options and costs?

We ship to over 160 countries.
We have free world wide postal shipping on all orders over $20
We also offer a number of upgrade options available including tracked post, economy courier and express courier.
For our full shipping rates list along with lots of useful information on delivery times, customs and tracking go our shipping page HERE

How long does delivery take

Standard international post is approx 15 to 20 days.
International Express courier and NZ shipping is approx 3 to 4 days.
Obviously there can be delays beyond our control due to local mail service issues or customs clearance particularly over Christmas.

What is your warranty & returns policy

We are very proud of the high quality of our work so we are happy to provide a full refund no questions asked 60 day return policy.
If on receiving your order you are not 100% happy with your carving for any reason at all, we will provide a full refund of the purchase price (excluding shipping) on return of the carvings.
If due to a fault we will also refund the shipping charges or provide a replacement at your option.
For more info go to our terms page HERE

What happens if a parcel is late or doesn't arrive?

Contact us straight away.
It is rare but occasionally a parcel is held up by slow postal systems (particularly over Christmas) or in customs. Contact us and we will to trace it for you.
If after investigation it is found to have been lost along the way we will invoke our shipping insurance policy and refund or replace it for you.
For more info about shipping times and regional issues etc go to our shipping page HERE

Will I have to pay customs duties, VAT or taxes?

Having to pay customs import duties on your standard postal package when it arrives is VERY rare. For higher value items or those shipped by courier however customs charges are not uncommon.
If you are ordering anything (not just from us) from outside your own country there is always a possibility that your customs service may inspect the parcel and may charge import duties or other fees.
As the recipient is the "Importer of record" you are responsible for any duties imposed by your local authorities.
For more info go our shipping page HERE 

The Art, the Artists & Whats in the Package:

Availability of featured artists pieces

Much of the work in our featured artist galleries is one-off or limited edition work. Once sold these pieces will be removed from our site permanently.
For one-off pieces the photo you see on our page is of the actual piece being sold, for limited edition and other work the photo is of a representative example.

Are all the artists Maori?

No, While many are Maori, New Zealand is a true multicultural society like most small nations in the Pacific so our artists reflect that cultural diversity.
We have Maori, Part Maori, European and Pacific Island carvers.
What is most important is that the artists are masters of their craft and that they are totally passionate about their craft, their heritage and their culture whatever that may be.

Do you only sell work made in New Zealand?

95% of what we sell is made in New Zealand by local artists. We do also however sell work by artists who live and work in other countries in the region such as featured artist Anthony Bray-Heta, a Maori carver now living in Australia.
We represent the best of ethnic art, craft work and artists from all around the Pacific region but our main focus is on New Zealand

What cords & other material are supplied with your carvings?

Every pendant carving is supplied with a traditional waxed braid or platted cord with a loop and carved toggle fitted, a woven flax presentation case and information on the meaning of the design.

The average cord is approx 21 inches long but we can custom make the cords to any length required at no extra charge.
You can find more info or order extra cords etc HERE

Can I buy spare cords or bags?

Yes you can
You can order extra cords etc HERE

Do the designs have a meaning?

Every design has a meaning and by combining elements such as spirals and hooks etc the carving can tell a very powerful story.
Most meanings are based on Maori legends and the profound respect Maori have for the natural world.
You can learn about the meanings of each style by going HERE

The Materials Used:

What materials are used in your carvings

Our artists work in a wide range of materials so the short answer is "almost anything"
We work in jade, bone, shell, mammoth, wood, tusk, silver &gold, stone and much more.
You can learn about the materials we use and their care by going HERE

Are Jade, Pounamu and Greenstone the same thing

The short answer is yes and no.
These names are more about where the jade comes from.
Pounamu is the Maori name for jade and is very strictly New Zealand jade only.
Greenstone is a common name New Zealand jade.
We have lots of info about these names and the jade used in our materials section HERE.

Do you sell whale bone carvings?

It is illegal to import whale bone items into most countries, they will be destroyed by customs as soon as they cross the border.
We have a great love and respect for our natural world and strongly support conservation in general and the protection for whales in particular.
We do not sell any carvings in materials taken from whale or other protected species.
We support CITES which is an international treaty to protect wildlife against over-exploitation, and to prevent international trade from threatening species.

The Legal Stuff:

Where do I find your terms, privacy and currency exchange policies?

Go to our Terms & Conditions page HERE

What is your warranty & returns policy

We are very proud of the high quality of our work so we are happy to provide a full refund no questions asked 60 day return policy.
If on receiving your order you are not 100% happy with your carving for any reason at all, we will provide a full refund of the purchase price (excluding shipping) on return of the carvings.
If due to a fault we will also refund the shipping charges or provide a replacement at your option.
For more info go to our terms page HERE

More to come:

Question 1

This is the answer to question #1.

Question 2

This is the answer to question #2

 
A few words on Authentic Ethnic Art

Traditional Maori carvings have become very popular in recent years as has art from many other indigenous peoples including the Australian Aborigine, Inuit of the Canadian Arctic, Hawaiian tribes and many more.
This has resulted in a lot of companies now making knock-offs with little or no understanding of or respect for these peoples or their cultures.

Unfortunately most of the carvings offered on the Internet (and even in shops in New Zealand) these days are in fact very poor quality fakes which we believe are doing huge damage to the reputation of real New Zealand craft work and artists.   Much of the work being sold as "Genuine Maori Carving" has in fact been factory made in Malaysia, India, Philippines or China and a lot of it is not even carved but is stamped out by machines from a bone and resin paste.
To add insult to injury these same people have stolen their designs from the real artists.

The poor carvers who make these fakes in the sweat shop factories in some of these countries are paid a couple of dollars a week if that and have to work long hours spitting out as many carvings as possible. The retailers and manufacturers who take advantage of the subsistence pay rates in these countries often try to justify it by saying they are Maori designs or local carvers can't keep up or even that somehow the use of raw materials exported from New Zealand to these factories somehow makes them the genuine article.

Be realistic, if a company in America is selling complex bone or jade carvings at $15 each and making a profit after buying, importing and shipping them to customers, what do you think the artist will be getting paid?
Would you be prepared to work for that kind of money? so why would you expect skilled craftsmen and artists who treasure their culture and their craft to accept a few cents an hour for their work?
Yes we are passionate about our culture and our craft, we make no apologies for that. Our carvers are paid well for their skill and dedication which is the least they deserve.

If you are looking for exclusive, high quality, genuine bone and jade carvings, The Bone Art Place is where you will find them.   If however you are looking for cheap, mass produced machine cut replicas, there are a number of companies in Asia and India who can supply these for you.

Either way, you will get exactly what you pay for.