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Christmas Delivery

Orders placed after mid day 22nd December will be shipped on the 11th January
Excluding e-Gift Cards which are delivered automatically by email.

Our online gallery will still be taking orders over the Christmas break so if you see something you like order it quick so it is reserved for you to avoid disappointment later.
What can I do if I have missed the delivery cut off dates?

#1  Order a gift card instead.
Gift cards can be ordered any time and are automatically delivered instantly by email.
A range of gift card options are available HERE

 or

#2 If you have already ordered a carving but missed the cut off date for your chosen delivery method or your order has been caught up the overloading of the mail systems and customs (Particularly in the USA) and delayed, all is not lost as there is an alternative.

Why not grab the image of the carving from our web site and put it in a nice Christmas card with a note saying that their gift is currently "on a world tour and will come home to you shortly after Christmas"

 

Order Tracking Questions:

It is extremely frustrating and disappointing when a parcel does not arrive on time.
This year has been very bad for delays with the postal services world wide but particularly in the USA.
As well as the usual slowdowns caused by overloading of the mail systems, there have been additional delays caused by greater border security checking due to terrorist threats and also some devastating winter storms.

As well as the delivery services being swamped, so are the mail tracking services. This is compounded by mail services being so overloaded that they are not always doing the mail bar code scans that they should be so some parcels will appear to be sitting in one place for a while when in fact they are moving but just have not been scanned.
We have also had reports of USPS or DHL staff giving wildly incorrect information just to get customers off the phone and that is not helping the situation at all.

If your parcel didn't make it by Christmas day and was ordered before the delivery deadlines listed on this page, it is most likely that it is caught up in the overloading of your local postal service so it should arrive a few days after Christmas when the backlog starts to clear.

Most courier and postal tracking services are so overloaded that they are not taking action on special tracking requests between Christmas and New Year due to the massive slowdown in delivery times caused by the Christmas rush and extra security.
We are therefore unable to help with special tracking requests for you until after the Christmas/New Year break when these services are available again.

Don't forget that the approx shipping times shown are exactly that "approximates or  estimates only" based on what the various shipping services have told us.
These  estimates can obviously not take into account unexpected delays such as those caused by slow customs services, accidents, storms or security threats. 

= = = Tracking Links: = = =

- Standard Post:
If you have chosen the standard (free) post option, there is no tracking available.

- Tracked Post:
If you have chosen the upgrade to standard tracked mail option or we upgraded it to tracked mail enter the tracking number we gave you on this link.
http://webtrack.dhlglobalmail.com/
Please note:
DHL just put the mail into the standard tracked postal system for us and provide a basic international mail tracking page for reference only.  
The package is being delivered by the mail services not by DHL so DHL will not manually track a postal package for you as they would do for a courier package.  
Please contact us if you need help, not DHL.

- Economy or Express Courier:
If you have chosen the full Courier delivery option enter the tracking number we gave you on this link.
DHL provide full tracking information on courier packages from door to door and updates on this info are also sent direct to the email address you gave us when you placed your order. 
http://www.dhl.com/en.html

Final shipping dates for delivery before Christmas day.

Due to the overloading of postal & customs services worldwide at Christmas, the normal postal delivery times can be much longer over this period.
This year with the higher security levels in the USA and UK in particular things are much slower than usual.

Special note for German customers:
The German customs service can be VERY slow at normal times. During the Christmas period this gets much worse so you can reasonably expect to double the standard shipping times for packages sent to Germany.

The Bone Art Place is in New Zealand so the "Normal" delivery times to The USA, UK & Europe are:

Airmail Post - Approx 20 days
Economy Courier - Approx 9 day
Express Courier - Approx 4 days

Approx Final Shipping Dates
For Pre-Christmas Delivery

USA, UK & Europe

International Airmail Post **** 1st December
International Economy Courier **** 9th December
International Express Courier **** 12th December
Last orders for Christmas delivery to USA, UK & Europe
by courier should be placed on or before 12th December
   

Australia & South Pacific

International Airmail Post **** 7th December
International Economy Courier **** 12th December
International Express Courier **** 14th December
Last orders for Christmas delivery to Australia & South Pacific
by courier should be placed on or before 14th December

New Zealand

Local Courier
****
17th December


Orders placed after these dates "may" arrive in time but are more likely to arrive in the week to ten days following Christmas

 

Store operating hours over the Christmas & New Year Breaks

Recognizing the need to spend some quality time with our family and friends after a tough year, The Bone Art Place will be in a limited mode of operation over the Christmas and New Year breaks.

Our online store will be accepting orders and payments as usual over the holiday break
however processing and shipping will happen on our return on the 11th January
Note: Gift cards are delivered automatically by email so they are not affected.

We will monitor our email accounts when possible for urgent or personal emails when we are at a location where we can get internet access.

Our holiday schedule will be as follows:

= Christmas & New Year Break =

= Mid day Friday December 23rd to January 9th 2016

Friday December 23rd (New Zealand Time) - This will be the last day of normal operation. We will process and ship out all orders received by COB- 1:00PM.

December 24th to January 9th - Our online store will be accepting orders and payments as usual, emails will be on auto responder mode, the phones will be on answer service and no orders or queries will be processed until Tuesday January 10th

January 10th - The Bone Art Place returns to full operational mode from this day. We will also begin working through our email backlog from this date. Please be patient as our phone and email responses may take a little longer than usual due to the backlog. 

Orders will be processed strictly in the order in which they are received so if you want that something special don't wait to get your order in and make sure you reserve it first.

Best wishes to you all from
Don, Heather and the Bone Art Place team

don@boneart.co.nz