Warranty

We are very proud of the high quality of our work so we are happy to provide a 60 day full refund no questions asked return policy.

If on receiving your order you are not 100% happy with your carving for any reason at all, we will provide a full refund of the purchase price (excluding shipping) on return of the carvings in original condition within 60 days.

Faulty or Damaged or Incorrect Items:

If the carvings are returned because they are faulty, damaged in transit or incorrectly supplied we will  provide a full refund or replacement at your option including the original shipping charges on return of the carvings.

Incorrectly described Items:

The artists, materials and descriptions shown throughout this site are accurate to the best of our knowledge based on information supplied by the artists or their agents.
If there is any error in the artist name, the material used or the description on any piece we will immediately replace or refund in full the purchase price including shipping costs on return of the carving. 
The 60 day limit would not apply to incorrectly described items.

Refunds:

Refunds will be processed in the same way as the original charge was made. If you paid by credit card, a reversal will be applied to the same credit card, if it was paid by direct funds transfer, again this is how the refund will be made.

Returning Carvings:

Contact sales@boneart.co.nz to arrange for a return authorization.
We will send you full instructions on how to return goods.

-  Do Not simply refuse delivery or just put "Return To Sender" on the envelope as your local postal service will then send it back by slow surface mail which can take several months to get here..
-  It is very important that returned goods are packaged well as returns will not be accepted if received in a damaged condition.