Coronavirus Customer Care
We Are Temporarily Closed Due To The Covid-19 Crisis
We will be back as soon as possible.
The New Zealand Government has decided that courier and postal services
should be restricted to 'Essential Services" only during the crisis.
We are obviously not an essential service and absolutely agree
that the delivery services should be reserved for essential and urgent goods only.
Feel free to browse our gallery and talk to us by email
however no orders will be accepted or shipped
until our government lifts the nationwide lockdown
If you would like a piece reserved for you
Email Don at email@example.com
He will notify you as soon as we can accept orders again.
Stay safe and stay healthy.
Don, Heather and the Bone Art Place Team
We are a small family business and the health and well-being of our ourselves, our staff, our artists and our clients is our top priority.
With the increase in Coronavirus (COVID-19) infections worldwide, we are taking all steps possible to keep everyone safe.
We are constantly monitoring advice from the Ministry of Health and from our associated regulatory health boards etc. so that we are fully up to date with our safety and hygiene practices.
Why are we reserving pieces for customers rather than taking orders:
Many online businesses are taking orders and payments for items to be shipped once the crisis is over.
We do not feel comfortable taking money from our customers on a promise of delivery at a later date for the following reasons.
- The Covid-19 crisis is evolving very fast and so are the economic impacts.
We do not want to take money from customers that could later be desperately needed to support their families, no piece of art is worth that.
- We do not know how long it will be before delivery services are working again not only in New Zealand but worldwide so don't think it fair that we should have use of your money for an extended period of time when we have yet to delivery your order.
- Family situations can change for many reasons in the course of an event like this so we don't want to have our customers locked into a purchase that may no longer be appropriate or wanted by the time the crisis is over.
Once this terrible situation has resolved itself you are more than welcome to spend up large in our gallery but right now we believe being cautious with your finances is the best way to protect yourself and your family through this difficult time.
Handling and Shipping;
The handling and shipping of our wearable art pieces is done under very strict hygiene conditions to avoid any possible contact with the virus not only here but also in transit to our customers through the postal and courier services.
The hard surfaces of our wearable art pieces are not generally a place where the covid-19 virus can survive however we are still taking extraordinary measures to keep all surfaces completely free of any possible contaminants.
All items and packaging materials are treated with sanitizer whenever they are handled to make absolutely sure that they are completely safe from even the remotest possibility that they have come into contact with covid-19.
Every piece is individually wrapped then placed inside not one but at least three layers of packaging consisting of a layer of bubble wrap, then placed inside a kete bag (for pendants) which is then placed inside a sealed padded envelope and which is then finally placed inside a sealed shipping envelope.
All members of our team have been told that if there is even the slightest suspicion that they are not feeling well that they are not to come into work and are to isolate themselves in the interests of protecting our team and our community.
We are taking extreme measures when it comes to hygiene to keep everyone safe.
We know that team members rely on the income they earn at The Bone Art Place to support their families in these tough times so we have undertaken to continue paying wages to anyone who becomes ill or is isolated as a precaution.
Our gallery is located at our home.
Once again to protect our team members, family and customers from the risk of infection our gallery is currently closed to personal visits.
Our online gallery is open for browsing but we will not be accepting orders until the national lock-down has been lifted.
These measures are designed to keep everyone safe, particularly those most at risk such as the elderly or those with compromised immune or respiratory issues.
We have three people in our team/family who are are high risk of serious complications should they come into contact with the Covid-19 virus so we will not compromise on our safety procedures under any circumstances and we make no apology for that.
Wishing you all the very best in these tough times.
Stay safe, stay healthy and look after yourselves.
Don, Heather and The Bone Art Place Team.