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Terms and Conditions

Credit Card Billing:

When you place your order the transactions details are passed directly to your credit card company for approval.
Once the payment is confirmed your order is that processed and you will receive an order confirmation email and a payment receipt by email.

New Zealand credit card users will be sent a link to our eWay rapid payment page shortly after the order details are confirmed.

Currency & Exchange Rates:

We have shown our pricing in $US as simply a convenient and easy to understand currency for many purchasers.
To see the store pricing displayed in your own currency select your currency at the top of the page.
Our cart system at Shopify updates the exchange rates twice a day based on the rates from XE.com

While or store is based on US$ pricing, card transactions will be processed by your card company in your own local currency at the exchange rate at that time.

New Zealand credit card users will be sent a separate order summary in NZ$ with a link to our eWay Rapid payment gateway.

Due to currency exchange fluctuations there may at times be a very small difference in the amount charged by your credit card company. If there is such a currency fluctuation between charging and processing of a transaction by your credit card company, please feel free to contact us and we will process an adjustment immediately.

Warranty, Refunds and Returns:

We are very proud of the high quality of our work so we are happy to provide a full refund no questions asked return policy.
If on receiving your order you are not 100% happy with your carving for any reason at all, we will provide a full refund of the purchase price (excluding shipping) on return of the carvings in original condition within 60 days.

If the carvings are returned because they are faulty we will also refund the shipping charges or provide a replacement at your option.

The artists, materials and descriptions shown throughout this site are accurate to the best of our knowledge based on information supplied by the artists or their agents.
If there is any error in the artist name, the material used or the description on any piece we will immediately replace or refund the full purchase price on return of the carving.
The 60 day limit would not apply in if an item has been incorrectly described.

Refunds will be processed in the same way as the original payment was made. If you paid by credit card, a reversal will be applied to the same credit card, if it was paid by direct funds transfer, again this is how the refund will be made.
It is very important that returned goods are packaged well as returns will not be accepted if received in a damaged condition.

If you need to return an item contact Don at  don@boneart.co.nz and he will send you full instructions.

Goods Damaged In Transit:

We take great care in the packing of our carvings.
If however you receive a carving in a damaged condition, we will replace it on immediate return of the goods along with the original packaging.
We need the original packaging in order to make a claim against our courier so we can not process a claim for damage in transit unless all original packaging material returned.

Customs duties or VAT:

If you are ordering anything (not just from us) from outside your own country there is always a possibility that your customs service may inspect the parcel and "may" charge a percentage of the value in import duties, quarantine fees or other charges. These will usually be invoiced by the delivery provider on behalf of the your local customs service.

As we have no control whatsoever over the customs and postal services in your country The Bone Art Place can not quote on nor cover any such fees charged by your local authorities.
The recipient is the "Importer of record" and must comply with all laws and regulations of the destination country.
Customs policies vary widely from country to country so you should contact your local customs office for more information and to check what if any charges may be applicable.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

We will therefore not under any circumstances cover or reimburse for any such fees charged by your local customs, courier or postal services.
We are also required by international law to show the full value of the order on all customs documents included with the order so will not list items as gifts or under state the value to avoid customs duties.

If you refuse accept delivery on a parcel (or fail to pay an invoice for duties before due date) to avoid paying customs duties or because the customs service delayed delivery of a parcel, they will return it to us and charge us for the return shipping cost plus customs duties.
Once we receive the items back in good condition we will then refund you for the purchase price of the returned items (excluding original shipping fees) less any return shipping costs and customs duties we are charged.

Cancellation of Orders:

You may cancel an order at any time with no penalty charges being applied at all. If goods have already been dispatched and payment made, a full refund (excluding shipping) will be processed as soon as they are returned in original condition.

Privacy and Security:

ALL information you provide us is totally confidential.
We will not provide any information about you (including your email address) to any other person or company for any reason unless you specifically ask us to do so. The only exceptions to this rule are where we are required by a court of law to supply information to a law enforcement agency or in cases of fraud or attempted fraud against us.
We do not store credit card and payment data on our system at all.
For our full privacy policy go to the: Bone Art Place Privacy Policy

Our Physical Location:

We represent work from artists around New Zealand and the Pacific, each of whom have their own workshops. The administration only (it is not a show room or shop front) is run from our Auckland office at:
60 Woolfield Rd
Papatoetoe
Auckland
New Zealand
For our full contact details go to the:  Bone Art Place Contact Details

Acceptance Of Terms:

Placing an order for goods from The Bone Art Place indicates full acceptance of all terms listed above.

- If you do not agree with the terms above please do not place an order with The Bone Art Place.

- If you do not agree with the terms above and you have already placed an order contact us urgently (before it is shipped) and we will cancel the order for you and issue a full refund.