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Shipping

Free Standard Post shipping for all orders over US$20

We ship to over 160 countries

- All of the rates shown are for international delivery anywhere in the world unless otherwise stated.
- Delivery times are  "approximate" as stated so are subject to regional or seasonal delays such as Christmas, customs clearance or security checking. 

- Standard International Airmail Post. (Currently free for orders over US$20)

US$6.95 for up to five standard weight items in the same package shipped worldwide.
There is a up to US$50 insurance cover in this option
No end user tracking available
Delivery time approx 15 to 20 days.

- Upgrade to Basic Tracked International Airmail Post.

Currently US$3 for up to five standard weight items in the same package shipped worldwide.
There is a up to US$100 insurance cover in this option
This is a very basic tracked standard mail system with scans at two or three points along the way only.
This is NOT a courier service and does NOT have the very detailed tracking information that is available on courier packages.
The postal services in some countries can't or won't track international registered mail items so once it enters their local mail system tracking stops.
Australia had declared themselves as one of those countries.
Delivery time approx 15 to 20 days.

Please note that we use DHL International for all of our international mail.
The New Zealand postal service no longer offers a tracked international mail system at all so we now use DHL,s commercial mail service instead.
DHL overnight courier our mailbags direct to their international sorting facility in Singapore where the individual envelopes have tracking labels attached and then go into the international mail system. 
Being that they are a German company with a sorting center in Singapore and that the tracking labels are printed at that location it can appear on the tracking info as if the package was sent from Germany or Singapore.
Rest assured that packages are actually sent from right here in New Zealand, 100% guaranteed, they NOT sent from Germany or Singapore.

- Upgrade to International Economy Courier. (USA, UK and most of Europe)

US$35.00 for up to ten standard weight items in the same package.
For more than ten pieces please ask for a quote.
Includes full cover shipping insurance.
Full tracking available.
Delivery time approx. 6 to 9 days.

- Upgrade to International Express Courier.

US$55.00 for up to ten standard weight items in the same package.
For more than ten pieces please ask for a quote.
Includes full cover shipping insurance.
Full tracking available
Delivery time approx. 4 days.

- Upgrade to Express Courier to Australia Only.

US$35.00 for up to ten standard weight items in the same package.
For more than ten pieces please ask for a quote.
Includes full cover shipping insurance.
Full tracking available
Delivery time approx. 4 days.

- Local Courier. (Within New Zealand Only)

US$6.95 for up to five standard weight items in the same package.
For six or more pieces please ask for a quote.
Includes full cover shipping insurance.
Full tracking available
Delivery time approx. 2 days.

- How do I track my parcel?

- Standard Post:
If you have chosen the standard (free) post option, there is no tracking available.

- Tracked Post:
If you have chosen the upgrade to standard tracked mail option or we upgraded the shipping to tracked mail, enter the tracking number we gave you on this link.
http://webtrack.dhlglobalmail.com/
Please note:
DHL just put the mail into the standard tracked postal system for us and provide a basic international mail tracking page for reference only.  
The package is being delivered by the mail services not by DHL so DHL will not manually track a postal package for you as they would do for a courier package.  
Please contact us if you need help, not DHL.  


- Economy or Express Courier:
If you have chosen the full Courier delivery option enter the tracking number we gave you on this link.
DHL provide full tracking information on courier packages from door to door and updates on this info are also sent direct to the email address you gave us when you placed your order. 
http://www.dhl.com/en.html

- Do I need shipping insurance and what are the costs?

Loss of packages in the post is very rare but it does happen from time to time so you need to assess the risk yourself.
We have had parcels simply disappear without trace, we have had parcels stolen by neighbors from letterboxes, we have had parcels arrive empty or with damaged contents and we have even had a USA Postal service worker caught steeling them while sorting.
Theft and loss of parcels is more common during the Christmas rush when the postal services are under huge pressure and can make mistakes.

The standard postal shipping has US$50 insurance cover automatically.
The tracked shipping option carries has US$100 of insurance cover.
If you are buying carvings worth more than those amounts, you should consider selecting one of the courier shipping options which are fully insured and tracked.

If a parcel is lost in the post system and you have chosen not to select a shipping method with the appropriate insurance cover, the maximum we can legally reimburse you is US$50 or US$100 if tracked.     We can NOT refund payments or replace carvings over the insurance cover limit of the shipping option chosen by you when you place your order. 

Shipping for heavy or large items:

Standard weight items are pendants etc. which are over 90% of our products.
For heavy items such as very large wooden or framed pieces we will contact you with a shipping quote before your order is processed.

- Are there any known regional issues?

Germany:
The German customs/mail services are very slow at the moment so standard postal shipping can take a month to be delivered.
We highly recommend Courier shipping for German customers so that parcel tracking is available.
Australia:
Australian post does not scan international mail so once an package is inside Australian borders standard post tracking stops.
Courier tracking does however still work in Australia.
USA:
The USPS standard mail system is having some weather and overloading related issues and is sometimes slow to scan tracked parcels into the country.
Courier parcels are not affected.
 

- Delivery Times & Overdue Shipments:

Delivery times stated are approximate only and will vary from country to country.
Parcels can also from time to time be held up at your local customs or post office in which case you may need to contact them direct to find out what the delay is.
In some cases other external events can cause delays such as industrial action, storms, holiday season overloading or increased security/threat levels.
If a parcel is late please contact us direct. We will need a little time to check our tracking systems and talk to the various parties along the way in order to find out if it is held up or has in fact gone missing before we can arrange a replacement or refund based on the level of insurance chosen when you placed your order.

Postal shipping times in particular can vary greatly so if you need something by a particular date and that date is not at least twice the standard mail delivery time, please choose one of the courier shipping options.


- Customs Duties or VAT

Having to pay customs import duties on your standard postal package when it arrives is VERY rare.
For higher value items or those shipped by courier however customs charges are not uncommon.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

If you are ordering anything (not just from us) from outside your own country there is always a possibility that your customs service may inspect the parcel and may charge import duties, quarantine fees or other charges. These will usually be invoiced by the delivery provider on behalf of the your local customs service.

As we have no control whatsoever over the customs and postal services in your country The Bone Art Place can not under any circumstances quote on nor cover any such fees charged by your local authorities.
The recipient is the "Importer of record" and must comply with all laws and regulations of the destination country including paying any duties imposed by local authorities.
Customs policies vary widely from country to country so you should contact your local customs office for more information and to check what if any charges may be applicable before you place your order.

If you refuse accept delivery on a parcel (or fail to pay an invoice for duties before due date) to avoid paying customs duties or because the customs service delayed delivery of your parcel, they will return it to us and charge us for the return shipping cost plus customs duties.

Once we receive the items back in good condition we will then refund you for the purchase price of the returned items (excluding the original shipping fees) less any return shipping costs and customs duties we are charged.

We are required by international law to show the actual purchase value of the order on all customs documents included with the order.
Please DO NOT ask us to understate the value of the order for customs or list it as a "gift" or "samples".
Doing so would be regarded as a false customs declaration and this could result in prosecution and/or seizure of the package by the customs service.