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Free Tracked International Post Shipping
For all orders over US$30

Free International Express Courier Shipping
For all orders over US$200

We ship to over 160 countries

Check Christmas shipping deadlines and operating hours HERE

- All of the rates shown are for international delivery anywhere in the world unless otherwise stated.
- Delivery times are  "approximate" as stated so are subject to regional or seasonal delays such as Christmas, customs clearance or security checking. 

- Tracked International Airmail Post. (Currently free for orders over US$30)

US$9.95 for up to five standard weight items in the same package shipped worldwide.
There is a up to US$150 insurance cover in this option
The postal services in a few countries can't or won't track international registered mail so these items will show as an "Untracked Service". While there is no end user tracking in those countries we can generally track them if they are overdue.
Delivery time approx 10 to 15 days to Europe and the USA
Delivery time approx 8 to 10 days to Australia

- Upgrade to DHL International Express Courier.

US$35.00 for up to ten standard weight items in the same package.
For more than ten pieces please ask for a quote.
Includes full cover shipping insurance.
Full tracking available
Delivery time approx. 4 days.

- Upgrade to DHL Express Courier to Australia Only.

US$25.00 for up to ten standard weight items in the same package.
For more than ten pieces please ask for a quote.
Includes full cover shipping insurance.
Full tracking available
Delivery time approx. 4 days.

- Local Courier. (Within New Zealand Only)

US$6.95 for up to five standard weight items in the same package.
For six or more pieces please ask for a quote.
Includes full cover shipping insurance.
Full tracking available
Delivery time approx. 2 days.

- How do I track my parcel?

- Tracked International Post:
You will be emailed a tracking number and link when your order is shipped. 
NOTE:  Postal tracking is not as detailed as courier tracking so shows major events only.
The initial tracking link we send you will track the package until it reaches your country and then at final delivery.
Once it has arrived in your country, if you want to see more tracking info you will need to enter the tracking number on your local postal service web site (eg USPS for the USA) 
Your local postal service web site will usually provide more detailed tracking as the package moves within your country.

- Express Courier - DHL International:

If you have chosen the Express Courier delivery option you will be emailed a tracking number and link when your order is shipped. 
DHL provide full tracking information on courier packages from door to door and updates on this info are also sent direct to the email address you gave us when you placed your order. 
You can also enter the tracking number on the DHL web site for the latest info.
http://www.dhl.com/en.html

- Local Courier (within NZ) - Courier Post or Fastway:
If you have given us a New Zealand delivery address your order will be shipped by local courier. 
You will be emailed a tracking number and link when your order is shipped.
 

- Do I need shipping insurance and what are the costs?

Loss of packages in the post is very rare but it does happen from time to time so you need to assess the risk yourself.
We have had parcels simply disappear without trace, we have had parcels stolen by neighbors from letterboxes, we have had parcels arrive empty or with damaged contents and we have even had a USA Postal service worker caught steeling them while sorting.
Theft and loss of parcels is more common during the Christmas rush when the postal services are under huge pressure and can make mistakes.

The standard postal shipping has US$50 insurance cover automatically.
The tracked shipping option carries has US$150 of insurance cover.
If you are buying carvings worth more than those amounts, you should consider selecting one of the courier shipping options which are fully insured regardless of value and have detailed step by step tracking.

If a parcel is lost in the post system and you have chosen not to select a shipping method with the appropriate insurance cover, the maximum we can legally reimburse you is US$50 or US$150 if tracked.     We can NOT refund payments or replace carvings over the insurance cover limit of the shipping option chosen by you when you place your order. 

Places we don't ship to:

We ship to over 160 countries.
Unfortunately some countries or regions such as parts of West Africa are known for extremely high rates of internet fraud or have a very high parcel loss rate due to theft or corruption in their postal systems.
If you try to place an order from one of those excluded countries the cart system will tell you that there are "No shipping options available" for that country.
It is very unfortunate that good customers in those countries end up suffering because of the actions of some local criminal elements but we simply can not afford to send parcels to ares where in some cases we have experienced up to an 80% loss rate.
We will make exceptions in some cases but that requires delivery to a known large business address and to a known senior staff member as well as substantial security and identity checking processes.
Contact Don at   don@boneart.co.nz   if you wish to discuss an exception.

Shipping for heavy or large items:

Standard weight items are pendants etc. which are over 90% of our products.
For heavy items such as very large wooden or framed pieces we will contact you with a shipping quote before your order is processed.

- Are there any known regional issues?

Germany:
The German customs/mail services are very slow at the moment so standard postal shipping can take a month to be delivered.
We highly recommend Courier shipping for German customers so that parcel tracking is available.
USA:
The USPS standard mail system is having some weather and overloading related issues and are sometimes slow to scan tracked parcels into the country.
Courier parcels are not affected.
 

- Delivery Times & Overdue Shipments:

Delivery times stated are approximate only and will vary from country to country.
Parcels can also from time to time be held up at your local customs or post office in which case you may need to contact them direct to find out what the delay is and to arrange delivery.
In some cases other external events can cause delays such as industrial action, storms, holiday season overloading or increased security/threat levels.
If a parcel is late please contact us direct. We will need a little time to check our tracking systems and talk to the various parties along the way in order to find out if it is held up or has in fact gone missing before we can arrange a replacement or refund based on the level of insurance chosen when you placed your order.

Postal shipping times in particular can vary greatly so if you need something by a particular date and that date is not at least twice the standard mail delivery time, please choose one of the courier shipping options.


- Customs Duties or VAT

Having to pay customs import duties on your standard postal package when it arrives is rare.
For higher value items or those shipped by courier however customs charges are not uncommon.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

If you are ordering anything (not just from us) from outside your own country there is always a possibility that your customs service may inspect the parcel and may charge import duties, quarantine fees or other charges. These will usually be invoiced by the delivery provider on behalf of the your local customs service.

As we have no control whatsoever over the customs and postal services in your country The Bone Art Place can not under any circumstances quote on nor cover any such fees charged by your local authorities.
The recipient is the "Importer of record" and must comply with all laws and regulations of the destination country including paying any duties imposed by local authorities.

Customs policies vary widely from country to country so if you are concerned you should contact your local customs office for more information and to check what if any charges may be applicable before you place your order.

We have recently been told that the UK have dropped their duty free and VAT free limits down a bit and that they are more likely to add duties and VAT on items sent from a business rather than a private individual.  If you have a friend or relative in New Zealand it may be worth having us ship to them and have them forward it to you if you are concerned about UK import duties.

If you refuse accept delivery on a parcel (or fail to pay an invoice for duties before due date) to avoid paying customs duties or because the customs service delayed delivery of your parcel, they will return it to us and charge us for the return shipping cost plus customs duties.

Once we receive the items back in good condition we will then refund you for the purchase price of the returned items (excluding the original shipping fees) less any return shipping costs and customs duties we are charged.

We are required by international law to show the actual purchase value of the order on all customs documents included with the order.
Please DO NOT ask us to understate the value of the order for customs or list items as a "gifts" or "samples".
Doing so would be regarded as a false customs declaration and this could result in prosecution and/or seizure of the package by the customs service.