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UK Shipping & VAT

We have temporarily suspended shipping orders under the value of £135 from our main gallery to the UK due to recent changes in UK VAT collection policies.

However we may be able to ship orders under £135 purchased via a third party marketplace

 
With UK departing the EU on the 31st December 2020 their government has decided to shift the collection of VAT for imported goods from the UK border control onto the international seller.
This means that for orders shipped to the UK under the threshold value of £135, we are expected not only to add and collect VAT for the UK government but to also register for a VAT tax account with the HMRC and have an accounting system to record and pay the VAT direct to the British government for every sale into that country.

The UK government are also removing the duty free limit so ALL parcels sent by a business regardless of value from outside the UK will be liable for import VAT payable by the importer of record (the customer)

We ship to over 160 countries and while large multinational companies and market places like Amazon and Etsy may be able to collect taxes for individual countries, as a small family business we simply do not have the resources nor the time to collect, record and remit taxes for the UK government.
If we can find a quick and cost effective way to collect the VAT or the UK government change their current stand on this matter, we will then look at reinstating small order shipping from our gallery.

Orders over the value of £135 can be shipped and will have duties and VAT collected by the UK customs service on arrival at the border instead.

- How can I place an order under £135:

Talk to us first.

We may be able to list the items you need on our Etsy store so you can buy direct from there.
Etsy are a large multinational market place so they do have the ability to add/collect VAT for the UK government.

Shipping Rates To the UK:

Free Postal delivery for all orders over US$30
Free Express Courier Upgrade for all orders over US$150

- All of the rates shown are for international delivery anywhere in the world unless otherwise stated.
- Delivery times stated are  "approximate" only and are subject to regional or seasonal delays such as Christmas, customs clearance, security checking and events such as storms, fires and the effects of Covid 19.

- Tracked International Airmail Post. (Currently free for orders over US$30)

US$8.00 for up to five standard weight items in the same package shipped worldwide.
There is a up to US$150 insurance cover in this option
The postal services in a few countries can't or won't track international registered mail so these items will show as an "Untracked Service". While there is no end user tracking in those countries we can generally track them if they are overdue.
Normal delivery time approx 10 to 15 days to the UK 
= Current delivery times up to 30 days in areas under covid restrictions

- Upgrade to DHL International Express Courier. (Currently free for orders over US$400 US$150)

US$35.00 for up to ten standard weight items in the same package.
For more than ten pieces please ask for a quote.
Includes full cover shipping insurance.
Full tracking available
Normal delivery time approx. 4 working days.
= Current delivery times approx 4 to 7 days.

Tracking Your Order:

- Tracked International Post:

You will be emailed a tracking number and link when your order is shipped. 

NOTE:  Postal tracking is not as detailed as courier tracking so shows major events only.
The initial tracking link we send you will track the package until it reaches your country and then at final delivery.
Once it has arrived in your country, if you want to see more tracking info you will need to enter the tracking number on your local postal service web site (eg USPS for the USA) 
Your local postal service web site will usually provide more detailed tracking as the package moves within your country.

- Express Courier - DHL International:

If you have chosen the Express Courier delivery option you will be emailed a tracking number and link when your order is shipped. 
DHL provide full tracking information on courier packages from door to door and updates on this info are also sent direct to the email address you gave us when you placed your order. 
You can also enter the tracking number on the DHL web site for the latest info.
http://www.dhl.com/en.html


- Customs Duties & VAT:

Having to pay customs import duties on your standard postal package when it arrives is not common in most countries.
For higher value items or those shipped by courier however customs charges are not uncommon.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

If you are ordering anything (not just from us) from outside your own country there is always a possibility that your customs service may inspect the parcel and may charge import duties, taxes or other charges. These will usually be invoiced by the delivery provider on behalf of the your local customs service.

As we have no control whatsoever over the customs and postal services in your country The Bone Art Place can not under any circumstances quote on nor cover any such fees charged by your local authorities.
The recipient is the "Importer of record" and must comply with all laws and regulations of the destination country including paying any duties imposed by their local authorities.

Customs policies vary widely from country to country so if you are concerned you should contact your local customs office for more information and to check what if any charges may be applicable before you place your order.

If you refuse accept delivery on a parcel (or fail to pay an invoice for duties before due date) to avoid paying customs duties or because the customs service delayed delivery of your parcel, they will return it to us (which can take several months) and in some cases we will be charged for the return shipping cost plus customs duties.

Once we receive the items back in good condition we will then refund you for the purchase price of the returned items less any return shipping costs and customs duties we may have been charged.

We are required by international law to show the actual purchase value of the order on all customs documents included with the order.
Please DO NOT ask us to understate the value of the order for customs or list items as a "gifts" or "samples".
Doing so would be regarded as a false customs declaration and this could result in prosecution and/or seizure of the package by the customs service.