jade warrior The Bone Art Place

Hand carved Bone, Jade, Wood & Pearl shell pendants, carvings, gifts & art
from New Zealand & the Pacific

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smdrag.gif - 3.79 KTerms & Conditions:Small Dolphin

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Currency & Exchange Rates:

    We have shown our pricing in $US as simply a convenient and easy to understand currency for many purchasers.
    To convert these figures to your own currency pay a visit to: The Currency Converter

    The Bone Art Place is situated in New Zealand so items purchased will be billed in New Zealand dollars converted back to your local currency by your credit card company. Some credit card companies add a transaction fee of 2.5% for this service.
    Due to currency exchange fluctuations there may at times be a very small difference in the amount charged by your credit card company. If there is such a currency fluctuation between charging and processing of a transaction by your credit card company, please feel free to contact us and we will process an adjustment immediately.

Satisfaction Guarantee:

    We are very proud of the high quality of our work so we are happy to provide a full refund no questions asked return policy.
    If on receiving your order you are not 100% happy with your carving for any reason at all, we will provide a full refund of the purchase price (excluding shipping) on return of the carvings in original condition within 30 days.
    If the carvings are returned because they are faulty we will also refund the shipping charges or provide a replacement at your option.

    The artists, materials and descriptions shown throughout this site are accurate to the best of our knowledge based on information supplied by the artists or their agents.
    If there is any error in the artist name, the material used or the description on any piece we will immediately replace or refund in full the purchase price on return of the carving.
    The 30 day limit would not apply in this situation.

Returns:

We will provide a full refund of the purchase price of goods on return of the carvings and any included presentation bags or boxes in original condition within 30 days of receipt.
Refunds will be processed in the same way as the original charge was made. If you paid by credit card, a reversal will be applied to the same credit card, if it was paid by direct funds transfer, again this is how the refund will be made.
It is very important that returned goods are packaged well as returns will not be accepted if received in a damaged condition.

Goods Damaged In Transit:

    We take great care in the packing of our carvings.
    If however you receive a carving in a damaged condition, we will replace it on immediate return of the goods along with the original packaging.
    We need the original packaging in order to make a claim against our courier so we can not process a claim for damage in transit unless all original packaging material returned.

    Customs duties or VAT:

    If you are ordering anything (not just from us) from outside your own country there is always a possibility that your customs service may inspect the parcel and "may" charge a percentage of the value in import duties, quarantine fees or other charges. These will usually be invoiced by the delivery provider on behalf of the your local customs service.
    As we have no control whatsoever over the customs and postal services in your country
    The Bone Art Place can not quote on or cover any such fees charged by your local authorities.
    We will therefore not under any circumstances cover or reimburse for any such fees charged by your local customs, courier or postal services.
    We are also required by international law to show the full value of the order on all customs documents included with the order so will not list items as gifts or under state the value to avoid customs duties..

    If you refuse accept delivery on a parcel (or fail to pay an invoice for duties before due date) to avoid paying customs duties or because the customs service delayed delivery of a parcel they will return it to us and charge us for the return shipping cost plus customs duties.
    Once we receive the items back in good condition we will then refund you for the purchase price of the returned items (excluding original shipping fees) less any return shipping costs we are charged.


Cancellation of Orders:

You may cancel an order at any time with no penalty charges being applied at all. If goods have already been dispatched and payment made, a full refund (excluding shipping) will be processed as soon as they are returned in original condition.

Privacy and Security:

    ALL information you provide us is totally confidential.
    We will not provide any information about you (including your email address) to any other person or company for any reason unless you specifically ask us to do so. The only exceptions to this rule are where we are required by a court of law to supply information to a law enforcement agency or in cases of fraud or attempted fraud against us.
    All credit card and payment data is securely stored away from the web site so it can not be accessed even if the site itself, our servers or our host ISP were to me hacked.

Our Physical Location:

    We represent work from artists around New Zealand and the Pacific, each of whom have their own workshops. The administration only (it is not a show room or shop front) is run from our Auckland office at:
    60 Woolfield Rd
    Papatoetoe
    Auckland
    New Zealand

Acceptance Of Terms:

  • Placing an order for goods from The Bone Art Place indicates full acceptance of all terms listed above.
    - If you do not agree with the terms above do not place an order with The Bone Art Place.
    - If you do not agree with the terms above and you have already placed an order contact us urgently (before it is shipped) and we will cancel the order for you.

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Copyright Notice:
All designs, images and text on this site are protected under NZ & international copyright to the respective artists and The Bone Art Place.
Please respect the hard work and skill our artists have put into creating these designs.
Copyright violations will be pursued to the fullest extent possible under international law.
If you would like to use something from our site please contact us.

© The Bone Art Place 2001