Terms
& Conditions:
Currency &
Exchange Rates:
We have shown our pricing in $US as simply a convenient
and easy to understand currency for many purchasers.
To convert these figures to your own currency pay a visit to: The
Currency Converter
The Bone Art Place is situated in New Zealand
so items purchased will be billed in New Zealand dollars converted
back to your local currency by your credit card company. Some credit
card companies add a transaction fee of 2.5% for this service.
Due to currency exchange fluctuations there may at times be a very
small difference in the amount charged by your credit card company.
If there is such a currency fluctuation between charging and processing
of a transaction by your credit card company, please feel free to
contact us and we will process an adjustment immediately.
Satisfaction
Guarantee:
We are very proud of the high quality of our work so we
are happy to provide a full refund no questions asked return policy.
If on receiving your order you are not 100% happy with your carving
for any reason at all, we will provide a full refund of the purchase
price (excluding shipping) on return of the carvings in original condition within 30
days.
If the carvings are returned because they are faulty we will also refund the shipping charges or provide a replacement at your option.
The artists, materials and descriptions shown throughout this site are accurate to the best of our knowledge based on information supplied by the artists or their agents.
If there is any error in the artist name, the material used or the description on any piece we will immediately replace or refund in full the purchase price on return of the carving.
The 30 day limit would not apply in this situation.
Returns:
We will provide a full refund of the purchase
price of goods on return of the carvings and any included presentation
bags or boxes in original condition within 30 days of receipt.
Refunds will be processed in the same way as the original charge
was made. If you paid by credit card, a reversal will be applied
to the same credit card, if it was paid by direct funds transfer,
again this is how the refund will be made.
It is very important that returned goods are packaged well as returns
will not be accepted if received in a damaged condition.
Goods Damaged
In Transit:
We take great care in the packing of our carvings.
If however you receive a carving in a damaged condition, we will
replace it on immediate return of the goods along with the original
packaging.
We need the original packaging in order to make a claim against
our courier so we can not process a claim for damage in transit
unless all original packaging material returned.
Cancellation of
Orders:
You may cancel an order at any time with
no penalty charges being applied at all. If goods have already been
dispatched and payment made, a full refund (excluding shipping) will be processed as
soon as they are returned in original condition.
Privacy and Security:
ALL information you provide us is totally confidential.
We will not provide any information about you (including your email
address) to any other person or company for any reason unless you
specifically ask us to do so. The only exceptions to this rule are
where we are required by a court of law to supply information to
a law enforcement agency or in cases of fraud or attempted fraud
against us.
All credit card and payment data is securely stored away from the
web site so it can not be accessed even if the site itself, our
servers or our host ISP were to me hacked.
Our Physical Location:
We represent work from artists around New Zealand and the Pacific,
each of whom have their own workshops. The administration only (it
is not a show room or shop front) is run from our Auckland office
at:
60 Woolfield Rd
Papatoetoe
Auckland
New Zealand
Acceptance Of
Terms:
- Placing an order for goods from The Bone Art Place
indicates full acceptance of all terms listed above.
For Trade Terms go HERE
