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Hand carved Bone, Jade, Wood & Pearl
shell pendants, carvings, gifts & art
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Secure Ordering FAQ & Currency Converter:Placing an order:
If you would like us to add another payment option, please contact us. Order by Fax or Phone:
- Our fax number is +64 9 2785699 (24hrs) - Our Phone number is +64 9 2785156 (Please be aware of our time zone, we are on GMT +12:00) Ask a question or give feedback:
Discount Voucher Codes:
** Order Form Error? **If you have any problems with
our shopping cart system please let us know ASAP so that we can fix
it and if necessary we will provide you with an alternative secure
ordering system for your order. Order form freezes or fails
to update If any field is not relevant simply put a 0 (zero) in instead Common Errors: If you have trouble please contact us ASAP for assistance. |
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"Shopping Cart is Empty"
If you receive this message when checking out it means there is a problem
reading cookies on your computer. Cookies are used to store the details of
the items you have in your cart until after you have completed and submitted
the order. As soon as you have finished the order and left our site the cookies
are set to expire immediately and/or be deleted. It is important that "Accept
Cookies" is set in your preferences for our shopping cart to work.
This error can affect those with older versions of some browsers or if "reject
cookies" is set.
If you have any problems and/or you do not wish to allow
the use of cookies, please contact us for alternative ordering methods.
Please email don@boneart.co.nz
if you would like more information.
"Access Denied"
We have been told that a few people, particularly some AOL users are
receiving "access denied" errors when using our secure order forms.
If you experience this problem when placing an order, please contact us for
alternative methods of placing your order.
"Add To Cart Button Does Not Work"
This is most often a browser issue.
1. Our cart system needs at least Explorer 5.5 or Netscape 4.5 to work.
2. Accept cookies needs to be enabled as this is how your order information
is stored. The cookie is deleted as soon as the order is sent.
3. Popup screens need to be allowed. 'Parts of the cart system open in a new
window so you don't have to find you way back to where you were on
the site again.
If you experience this problem when placing an order, please contact us for
alternative methods of placing your order.
Please email don@boneart.co.nz
if you would like more information.
We have shown our pricing in US$ as simply a convenient and easy to
understand currency for most purchasers.
To convert these figures to your own currency pay a visit to: The
Currency Converter
Please Note: The Bone Art Place is based in New Zealand
so credit card charges are made in New Zealand dollars. The exchange rate
calculation is done on the day the charge is made however if there is an
change in the exchange rates at all between the charge being placed and
your card company actually processing it, there can be a slight difference.
For the last twelve months the NZ dollar rates have been going up (over
30% in that time) so you will generally see a charge on your credit card
statement of around US$1 to US$2 dollars "Less" than you expected.
If however the exchange rates go the other way you may find the charge
is the same US$1 or US$2 more than you expected. If this ever does happen
please feel free to contact us and we will immediately do a credit to your
card for you of any such difference.
If the carvings are returned because they are faulty we will also refund the shipping charges or provide a replacement at your option.
The artists, materials and descriptions shown throughout this site are accurate to the best of our knowledge based on information supplied by the artists or their agents.
If there is any error in the artist name, the material used or the description on any piece we will immediately replace or refund in full the purchase price on return of the carving.
The 30 day limit would not apply in this situation.
If you would like us to design a piece for you using traditional styling and telling your story, or you wish to send us your own design, simply send us the details and we will be happy to return an obligation free quote.
Loss of packages in the post is very rare but it does happen from time to time so you need to assess the risk yourself.
We have had parcels simply disappear without trace, we have had parcels stolen by neighbours from letterboxes, we have had parcels arrive empty or with damaged contents and we have even had a USA Postal service worker caught steeling them while sorting.
Theft and loss of parcels is more common during the Christmas rush when the postal services are under huge pressure and can make mistakes.
All parcels carry at least US$50 cover automatically but if you are buying carvings with more than that you should consider taking the higher insurance cover or for very expensive pieces, using our fully insured DHL courier service.
If a parcel is lost in the post and you have chosen not to take appropriate insurance cover the maximum we can legally reimburse you is US$50 We can NOT refund payments or replace carvings over the insurance cover limit chosen by you when you place your order. If you do not specify the delivery method you will be given the standard airmail delivery with US$50 cover by default.
All of the rates shown are for international delivery anywhere in the world unless otherwise stated.
- International Airmail Post.
US$6.95 for up to five items in the same pack shipped worldwide.
There is a up to US$50 insurance cover in this option
Delivery time approx. two weeks.
- International Airmail Post (Insured).
US$12.95 for up to five items in the same pack shipped worldwide.
There is up to US$150 shipping insurance cover included in this option
Delivery time approx. two weeks.
- Economy Courier. (Australia, USA, UK)
US$30.00 for up to five items in the same pack.
For six or more pieces please ask for a quote.
Includes full cover shipping insurance regardless of value.
Delivery time approx. five days.
- Express Courier.
US$49.95 for up to five items in the same pack.
For six or more pieces please ask for a quote.
Includes full cover shipping insurance regardless of value.
Delivery time approx. three to four days.
- Local Courier. (Within New Zealand Only)
US$5 for up to five items in the same pack.
For six or more pieces please ask for a quote.
Includes full cover shipping insurance regardless of value.
Delivery time approx. two days.
If you wish to stock our carvings
or act as an agent in your area please contact us for details and trade
pricing.
We can also do large custom orders on request.
For more general information go Here
From time to time we offer special promotional discounts or discounts to our newsletter subscribers.
We will also at times provide a special or trade price quote on specific pieces.
Please note that promotional discount codes, and quoted prices Can Not Be Combined
If special prices or discounts are quoted then those prices stand on their own and can not combined with other codes or discounts.
If several discount codes are offered (eg for members and also for web site retail buyers) only one code can be used at any one time.Discount codes are entered in the "Voucher" box on the first page of the cart system when placing an order.
Click on the "Change Basket" button to see the discount applied.
Discount codes do not apply to the shipping charges portion of the order.
- Will I be charged customs import duties on my package?
Having to pay customs import duties on your postal package when it arrives is VERY rare.
If you are ordering anything (not just from us) from outside your own country there is always a possibility that your customs service may inspect the parcel and "may" charge a percentage of the value in import duties, quarantine fees or other charges. These will usually be invoiced by the delivery provider on behalf of the your customs service.
Most parcels sent via normal airmail post are never opened by the customs service and no duties are charged. Parcels that are inspected often do not have duties charged if they are under the "tax free" level set by your customs service.
Large or more expensive orders and all orders sent by express courier will always be inspected by your local customs service so it is likely that some customs duties or other fees will be payable.
Customs rules and how they are applied differ widely from country to country and even between customs branches within a country so it is not possible for us to advise what if any duties or fees will or will not be charged.
As we have no control whatsoever over the customs and postal services in your country it is obviously both unfair and unrealistic to expect The Bone Art Place to quote on or cover any such fees charged by your local authorities.
We will therefore not under any circumstances cover or reimburse for any such fees charged by your local customs, courier or postal services.
If this is a concern, check with you customs service before ordering any goods from any supplier outside your own country.
For more information about our returns policy and handling of exchange rates etc, go to:
Terms & Conditions
All information you provide when ordering or corresponding
with the Bone Art Place is kept strictly confidential.
Personal information including email addresses will NEVER be given or sold
to any third party whatsoever.
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Snail Mail |
The Bone Art Place |
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Street Address (Administration Office Only) |
60 Woolfield Road |
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Copyright Notice:
All designs, images and text on this site are protected
under NZ & international copyright to the respective artists and The Bone
Art Place.
Please respect the hard work and skill our artists have put into creating these
designs.
Copyright violations will be pursued to the fullest extent possible under international
law.
If you would like to use something from our site please contact us.
© The Bone Art Place 2008
